Terms of Sales

1. Identity

The Concrete Table Co., a brand of the Paradoxe group whose registered office is located at Kalkoven 15, 1820 Steenokkerzeel, Belgium, registered with the ECB under number BE 0656.774.033, contact [at] paradoxe-renovation.be.

2. Scope

2.1. General scope

These general conditions of sale (hereinafter the "General Conditions of Sale") emanate from The Concrete Table Co. (hereinafter the "Seller", "we", "us", "our") and apply to all quotations, orders, contracts and deliveries of products offered by the Seller (hereinafter the "Products") to you (hereinafter the "Customer", "you", "your", "your").

When placing an order on the Website, the Customer is required to tick the box provided for this purpose, this being worth confirmation of reading of these General Conditions of Sale and their full acceptance. The Customer can consult these General Conditions of Sale before validating his order. After validation of the order, the Customer will also receive an email, with once again the General Conditions of Sale attached, as well as a summary of the order in the form of a PDF file.

When the Customer wishes to place an order, the Customer will receive a quote with the General Conditions of Sale attached. The Customer can read these General Conditions of Sale before validating his order. After validation of the order and payment, the Customer will again receive an email with a summary of the order in the form of a PDF file.

The Seller may adapt the General Conditions of Sale at any time, but it is the General Conditions of Sale in force at the time of the conclusion of a sales contract between the Customer and the Seller which will continue to govern their sales contract. The General Conditions of Sale always prevail over the general or specific conditions of the Customer.

2.2. Geographic scope

The Seller's offer on the Website applies only to Customers with a delivery address located in Belgium, France or Luxembourg.

2.3. Material scope

The Products are only sold to the Customer acting for non-commercial purposes, to the exclusion of all resellers and authorized intermediaries acting on behalf of resellers. Under the terms of these General Conditions of Sale, the resale of the Products for professional or commercial purposes is strictly prohibited. The Seller reserves the right to request additional information in order to be able to determine the objective of a (request for) sale and to refuse a (request for) sale concerning which it has reason to believe that it is entered into for commercial purposes.

3. Formation of the sales contract

The distance selling contract between the Seller and the Customer is only formed at the time of confirmation by the Seller by means of a confirmation email. Even in the event that the Seller requests additional information or sets conditions, the distance selling contract will only be formed after the Customer has accepted these conditions and a subsequent confirmation email has been sent by the Seller. During the existence of the Customer's account.

The Seller reserves the right to request additional information from the Customer before concluding (and therefore confirming) a sales contract, or to refuse to conclude the sales contract with the Customer. The Seller reserves the right to make the conclusion of a sales contract subject to additional conditions to be determined by the Seller in the event of large orders, orders by minors, incomplete ordering procedures or in the case where problems have arisen during sales contracts concluded previously between the Seller and the Customer.

4. Delivery and delivery times

The Seller cannot under any circumstances be held responsible for the overrun of the delivery date or deadline due to a case of force majeure as stipulated in article 9.

When ordering via the Website, the Seller communicates the expected delivery date or the expected delivery time at that time. As a general rule, manufacturing and delivery times are around 10 working days.

After placing his order, the Customer will receive a confirmation email from the Seller indicating the expected delivery date or the expected delivery time. In order for the delivery to take place as well as possible, the transport service will contact the Customer by telephone (preferably GSM) the day before the delivery in order to communicate a time slot during which the delivery will take place. The telephone details are used exclusively for delivery purposes and are in no way communicated to third parties.

Any adaptation of the expected delivery date or the delivery address can be communicated no later than one week before the expected delivery date by contacting us by email. For a late postponement, contact should be made via the address contact [at] paradoxe-renovation.be, in which case a delivery charge of €60 could be charged.

If you are not present on the agreed date to receive the Product(s) and a new delivery proves necessary, you should set a new date via the address contact [at] paradoxe-renovation .be, in which case additional transport costs of €60 will be charged.

5. Risk and Transfer of Ownership

The risk of loss and damage to the Products is transferred to the Customer as soon as the Customer or a third party designated by the latter, who is not the carrier, has taken physical possession of the Products. From this moment, the Customer assumes the risk of loss, theft and partial or total destruction of the Products. However, the risk is transferred to the Customer upon delivery to the carrier, if the latter has been instructed by the Customer to transport the Products and this choice has not been proposed by the Seller, without prejudice to the Customer's rights vis-à-vis against the carrier.

In the event of distance selling, the transfer of ownership takes effect at the time of delivery of the Products ordered. In the event of sale in the physical stores of the Seller, the Products remain the property of the Seller until their full payment. Until the Customer has paid for the Products in full, he shall not have the right to alienate the Products, pledge them or otherwise dispose of the Products and the Seller shall be entitled to repossess the Products.

6. Right of withdrawal

All our products, even presented in the "Collections" section, are made to measure and on demand in our workshops. The right of withdrawal is therefore excluded for all our products. This means that you cannot return to us products ordered and received that fall under this exclusion.

7. Product Information

The information, illustrations, oral communications, designations, etc. provided (in whatever manner) regarding all offers and the main characteristics of the Products are made with maximum accuracy.

The Seller declines all responsibility for printing or typographical errors appearing on the Website, in the newsletters or in any other announcements. The Seller also declines all responsibility for information, advice or technical data provided by suppliers or producers concerning the non-essential characteristics of the Products, to the extent permitted by law.

Any offer displayed on the Website, newsletters or in other advertisements is for informational purposes only and may be withdrawn or modified by the Seller at any time.

8. Guarantee clauses

At least the legal warranty applies to each Product for a period of two years after delivery. The receipt (or the invoice) or the delivery note if the delivery takes place at a later date, serves as proof of guarantee and must be able to be presented to claim the legal rules in terms of guarantee. Sales to non-consumers are excluded from these statutory consumer warranty rules.

If, after delivery, the Customer notices a defect or damage, this must be reported in writing to customer service by e-mail to the address contact [at] paradoxe-renovation.be or by post (the address is found at the end of the page) .

9. Force majeure

A case of force majeure means any event beyond the control of the Seller, which makes it impossible to perform, temporarily or not, all or part of its obligations with regard to the Customer, or due to which the fulfillment of its obligations cannot reasonably be required, regardless of whether or not this event was foreseeable at the time of the conclusion of the sales contract. Without being exhaustive, force majeure shall also mean in any case: war, danger of war, mobilization, riots, floods, epidemic, pandemic, storm damage, transport disruption, stagnation, limitation or cessation of deliveries by public utility companies, fire, machinery breakdown and other accidents, strikes, lockouts, import and export bans, demonstrations by trade union organizations , government measures, non-delivery of products to the Seller by third parties.

In the event of the occurrence of a case of force majeure, the Seller's delivery and other obligations are suspended for the duration of this situation of force majeure. This also applies if this situation occurs after the delivery period has already expired.

In the event that this situation of force majeure persists for a period of more than eight weeks, the two parties may choose to consider that the sales contract is resolved, subject to written notification, without application of compensation against the Seller or Customer. .

In the event of the occurrence of a case of force majeure, the Seller is not required to prove the non-imputable and unforeseeable nature of the event which constitutes the force majeure.

10. Price

All prices mentioned on the Website, in newsletters or in other announcements of the Seller are expressed in EUROS and include VAT but without shipping, transaction and/or service costs. Any shipping costs are payable by the Customer at all times.

During the ordering process, the total price, including costs and taxes, is communicated to the Customer before he confirms his order.

Unless otherwise communicated and without prejudice to orders already placed, the Seller may adapt the prices at any time.

Product Promotions are valid only on the terms and for the duration of their display on the Website, in newsletters or in other Seller announcements.

11. Payment

Payment for the Products is made exclusively by means of the following payment cards: VISA/MASTERCARD/BANCONTACT. When selling a personalized product, payment is made by bank transfer to the account number indicated on the quote.

An order is finalized only after reception of a valid and integral payment.

To ensure safe online payment and the security of your personal data, transaction data is sent over the Internet encrypted using SSL technology. You don't need any special software to pay by SSL. Please note that the transaction amount is debited directly from your credit card at the time of the transaction.

If a payment is for any reason canceled before delivery has taken place, the Seller will have the choice of whether or not to terminate the contract of sale.

12. Intellectual property rights

The intellectual property rights in the Products and the preparatory design material thereof, such as analyses, designs, documentation, reports and quotations belong exclusively to Seller, its own licensors or suppliers. The sales contract does not in any way constitute a transfer to the Customer of these exclusive rights to the Products.

The Customer acquires only the rights of use which are granted to him in accordance with the General Conditions of Sale. This right of use is non-exclusive, non-sublicensable and non-transferable to third parties. The rights of use granted are intended solely for the personal use of the Customer, the Customer not being authorized to resell or otherwise market the Products.

The Customer shall not delete or modify any indication concerning the intellectual property rights of the Seller, its own licensors or its suppliers on the Products and the packaging.

13. Processing of personal data

By providing personal data to the Seller, the Customer declares to have read these General Conditions of Sale. The Customer guarantees that he, as well as his subcontractors and subsequent subcontractors if applicable, will inform natural persons of these General Conditions of Sale before sharing their personal data with the Seller, and that, where the law l requires, these natural persons have given their prior consent.

For more information on the processing of your personal data, please consult the Privacy and Cookies Policy available on our website .

14. Limitation of Liability

Seller is not liable for consequential damages (such as, but not limited to, loss of time, loss of income, loss of opportunity, loss of data or any other consequential damages). The contractual and extra-contractual liability of the Seller is always limited to the total price of the sales contract.

No provision of the sales contract releases the Seller from liability in the event of fraud or gross negligence on the part of the Seller, or in the event of bodily injury or death attributable to the Seller.

15. Language

The sales contract is concluded in French. Subsequent exchanges of data will therefore take place in French. The Customer may not subsequently claim a lack of knowledge of this language to invoke the unenforceability of sales contracts (including the General Conditions of Sale or parts thereof).

16. Severability

The fact that any part of a provision of the contract of sale is or becomes illegal, invalid, void or unenforceable does not imply the illegality, invalidity, nullity or unenforceability of the rest of this provision or the sales agreement.

17. Applicable law

Only Belgian law applies to this sales contract.

18. Complaints and Disputes

Of course, we always hope that all our customers are satisfied. Should you nevertheless have any complaints about our Products or services, you can contact us. We will do everything necessary to deal with the complaint within five days of receiving it.

The Customer may also use the dispute resolution platform put online by the European Commission (at the following address https://webgate.ec.europa.eu/odr/) to settle their disputes relating to the Products amicably. purchased via the Website.

NOTICE OF DATA PROCESSING

The Seller collects personal data from natural persons, including your name, address, telephone number and e-mail address, as a data controller when you make a purchase or request a quote, when you request certain information . All personal data we collect is treated confidentially and in accordance with the General Data Protection Regulation (“GDPR”) and applicable national legislation. For more information on the processing of your personal data, we refer you to the Privacy Policy on our website.

contact us

If you have any questions about our privacy policy, please contact us at:

The Concrete Table Co. by Paradoxe
Kalkoven 15,
1820 Steenokkerzeel